Where is Teecaake based?

Teecaake is based in England.  All the artwork is designed and shipped from within the UK.

How long is the processing time?

All in-stock orders will be shipped within 2 working days – this is relevant mostly for art prints. 

Prints – 2 working days
Posters – 3-5 working days
Clothing – 3-5 working days

When will my order be shipped?

All in-stock orders will be shipped within 2 working days – this is relevant mostly for art prints. 

*note: these durations have all been changed due to the covid-19 pandemic

Will I receive a shipping notification?

You will be emailed once your order is in the post.

Will my order be tracked?

In order to keep shipping fees minimal, Teecaake uses Royal Mail International Standard for post to Europe, North America, Australia & New Zealand, which doesn’t include tracking. 

However, orders to Mexico, South America and Asia are tracked. You may ask for a tracking code for these orders if you wish.

Please also be considerate of covid-19 and other holiday season delays that might occur when waiting for your order to arrive. 

When will my order arrive?

For UK orders Royal Mail Second Class is used, which means your items should be with you within 2 working days after shipping (excluding Sundays).

UK – 2 days from shipping
Europe – 1-2 weeks from shipping
US/Canada – 1-3 weeks from shipping
Rest of the World – 2-4 weeks from shipping

*note: these durations may still differ due to the covid-19 pandemic. 

Delivery times might be longer than usual due to the covid-19 pandemic. Teecaake is based in the UK, so if are based elsewhere, please be aware that there is a chance you may not get your order in time for Christmas. 

My order hasn’t arrived, what should I do?

Firstly, check whether the estimated delivery time has surpassed from the day you receive your shipping notification. If this is the case, please resort to contacting your local post office as a first point of call – sometimes it is stuck at there. If not, then contact admin@teecaake.com. Sometimes orders get lost in the post and end up at your door a little later than expected. Other times, it requires just a little patience as postal services in many places in the world are slower than others. 

Please also be considerate of covid-19 and other holiday season delays that might occur. 

Can I refund my order if I don’t want it anymore?

As Teecaake is a small business, refunds for all clothing items are unavailable at the moment. All sizing for the clothes are available on the product listing and customers are encouraged to check the sizes before ordering clothes to ensure its fit. 

Refunds for other items is dependent on the seller’s discretion. Orders from UK customers will be more readily refunded if the cause is probable. However, refunds outside the UK are unavailable for all other items.

You are encouraged to read reviews and look at Teecaake’s social media presence to see whether you’d like to purchase from Teecaake.  

Can I make changes to my order once I have placed an order?

You can make amends to your order if it is within 1 hour of your order. After that, you are no longer able to make changes as all products are made-to-order and therefore changing them isn’t an option. 

Can I cancel my order if I don’t want it anymore?

You can make amends to your order if it is within 1 hour of your order. After that, you are no longer able to make changes as all products are made-to-order and therefore changing them isn’t an option.

Do you ship worldwide for free?

Teecaake ships worldwide and many items ship for free depending on where the item is being sent to. Below is a table explaining the new shipping costs due to the effects of covid-19.